Electricity FAQs

Why should I shop for electricity?
You shop around for everything in your house to get the best deal, why not shop for electricity? If you save one cent per kWh, you could end up saving more than $100 a year, depending on how much electricity you use.

What is an electric supplier?
An electric supplier is the organization that generates the electricity you use.

If I choose a new electric supplier, what part of my service will change?
There are three parts to your electric service: generation, transmission and distribution. Generation is the production of electricity. Transmission is the long distance delivery of electricity to your local utility. Distribution is the delivery of electricity through local power lines through your utility. When you shop for an electric supplier, you are choosing the company that generates your electricity. Transmission charges are already bundled into the price. The electric utility that distributes your electricity will remain the same.

How do I know that a different supplier will provide reliable service?
If you choose a new electric supplier, the quality and reliability service will not change. Your local utility will continue to distribute electricity and handle all billing. All electric suppliers must be licensed by the State you live in to do business with you.

Where can I find information on supplier prices?
Each supplier’s price can be different. You can get pricing information by contacting the suppliers serving your area or from pricing information resources, including your state’s Public Utility Commission.

How long will it take to switch to a new supplier?
The effective dateon your next meter read date and usually takes one to two billing cycles.

What is slamming and how can I prevent being slammed?
Slamming is the unauthorized transfer of utility services without the customer’s express permission. To prevent slamming, suppliers must send you the terms and conditions of the agreement in writing in an email, U.S. mail or in-person hand-delivery. In addition, when your Utility Company receives notification of a supplier change, it will send you a confirmation letter. If any information is incorrect on the confirmation letter, contact your utility immediately.

Will I still be able to take advantage of “budget billing”?
Yes! AMERIgreen offers budget billing, which allows you to pay a fixed amount each month. Budget billing averages bills out over 12 months, so each monthly bill will be the same amount until the total bill is paid. Suppliers may adjust the bill four times a year, up or down, depending on the customer’s use.

What is the “price to compare”?
The price to compare (PTC) is the price per kilowatt hour (kWh) your local utility will charge to generate your electricity. You can often find the PTC on your bill. For help with this, visit the “Reading My Bill” section.

If I choose a new supplier, can I still receive help in paying my electric bill?
Yes, call your electric utility for more details. If your income is limited, programs may beavailable to help you receive a more affordable bill. Most programs are available whether or not you have an alternative supplier.

Will I receive two electric bills if I choose a new supplier?
No! You will receive the same bill from your utility every month.

Are there any penalties for switching suppliers?
This depends on the agreement you have with your current supplier. Review your agreement with your current supplier to see if there are any penalties for cancellation. If you are not sure, call your current supplier. There are no sign-up fees or cancellation fees for any of AMERIGREEN’s residential offers!

Who should I call about outages and repairs to the power lines?
You will still call your local utility about power outages, downed power lines, or emergencies.

Who do I contact if I have billing questions?
If you have a question about the generation charges, contact your electric supplier. Otherwise, you should continue to contact your local utility.

What is gross receipts tax (GRT) on sales of electric energy?
Gross receipts tax is paid by both utilities and alternative suppliers on the basis of the supplier’s gross receipts from the sale of generated electricity within each individual State. Utility companies and alternative suppliers include the GRT as part of the cost of generation charges.


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