Q&A with Michelle of AMERIgreen’s Energy Shop

We took your most commonly asked questions about shopping for electricity and what is involved in switching to a different supplier.

We sat down with AMERIgreen Energy Shop’s Michelle Mathason to hear from an expert about what you can expect throughout the process of switching electricity suppliers!

Question #1: Why should someone shop for electricity? Besides possibly saving money, are there are any other advantages?

Michelle M.: Choosing an electric supplier not only saves money, but provides certainty to your energy spend. Depending on your electric utility, your rate could change up to four times during the year, regardless of how much electricity you use. Electric suppliers on our website offer fixed rates anywhere from 1-3 years, so you don’t have to worry about frequently changing rates.

Question #2: What is AMERIgreen’s role in all of this?

MM: Think of AMERIgreen as your personal energy consultant, here to answer your questions and help you get the best value for your energy supply. Shopping for an electric supplier can seem like a daunting task, but it doesn’t have to be! We want to empower our customers to make informed decisions when it comes to choosing their electricity supplier. This is why we’ve created the Energy Shop website, which lays out the key features of each offer so you can easily compare and be confident in your choice.

Question #3: How do you know what a good deal is – is it just price?

MM: Price is certainly an important part, but it depends on what you value most as an electricity consumer. If renewable energy is important to you, you may be willing to pay a higher price for a 100% renewable plan.  If choosing a supplier who doesn’t charge a cancellation fee is important to you, you may be willing to pay a higher price for the ability to switch out of your contract at any time without penalty.

Question #4: Will a customer have to pay their utility a fee if they switch to a different supplier? Or what if they’re currently with another supplier – will they have to pay their supplier a fee?

MM: Customers do not have to pay a fee to their electric utility to switch. However, if you are switching from one supplier to another supplier, be sure to check your current contract – you may have to pay a cancellation fee.

Question #5: What’s the difference between electricity and renewable electricity?

MM: Most of the electricity in the U.S. is generated from coal, natural gas, and nuclear energy. Renewable electricity is generated using sources such as hydropower, biomass, geothermal, wind, and solar.

Fun Fact: even if you don’t choose a 100% green plan, a percentage of the electricity is still generated from renewable sources! The current standard in Pennsylvania requires suppliers to supply 18% of their electricity using alternative energy resources by 2020 (more information can be found here.)

Question #6: What if a person has a question while they’re shopping – can they ask for help?

MM: Call us! Our team at AMERIgreen is here to answer your questions at our toll-free number, 1-888-559-4567. You can also check out our Electricity FAQs or How to Read Your Bill sections on our website.

Question #7: If there are any questions or concerns about power, who should an individual call? 

MM: If you have questions or concerns about outages or repairs, you will still call your electric utility.

If you have questions about your electric contract or prefer to sign up for an offer on AMERIgreen’s website over the phone, you can call our customer service team at 1-888-559-4567.

Question #8: How quickly once a customer signs up for a new supplier does it take to go into effect on your bill?

MM: It can take between 1-2 billing cycles before you see the new supplier and rate reflected on your bill.

Question #9: What if a better deal comes up while a customer is already under contract with another supplier? Can they switch then too?

MM: It depends. You definitely want to check if your contract has a cancellation fee. If you cancel before your term ends, you will have to pay the fee before switching to another supplier. If your contract doesn’t have a cancellation fee, you may switch suppliers at any time.

Question #10: What happens at the end of a contract? Does a customer automatically switch back to their utility, or do they have to actively do something near the end?

MM: At the end of the contract, the supplier automatically puts the customer into a variable rate. When you shop through Amerigreen’s website, we track your contract and give you plenty of notice before your contract ends, so you can come back and shop again for a supplier – we don’t want you to get stuck paying a high variable rate!


If you have any questions, please contact Michelle or any of the other representatives at AMERIgreen’s Energy Shop 1-888-559-4567!